Ledger.com/Start® | Starting Up Your Device® - Ledger®® (h1)

Welcome — a clear, secure guide to get your Ledger device powered, paired, and protected. Follow the steps below to start safely.

Overview

Starting your Ledger device is a straightforward process that focuses on two priorities: security and usability. This page covers powering the device, establishing a secure PIN, recording your recovery phrase, pairing with Ledger Live, and common troubleshooting steps. Read through each heading, follow the numbered steps, and keep your recovery phrase offline.

Before you begin

  • Use only the official Ledger USB cable that came with your device.
  • Never share your 24-word recovery phrase — Ledger will never ask for it online.
  • Make sure you're on a private, trusted network and on the official Ledger.com or the Ledger Live app.

Step-by-step: Getting started

1. Power on

Connect your Ledger device to power using the supplied cable. The screen will light up and show the Ledger logo. If nothing appears, check the cable and USB port; try a different port if available.

2. Choose a PIN

Follow the on-screen prompts to select a secure PIN (typically 4 to 8 digits). Use a PIN you can remember but that is not easily guessable.

3. Record your recovery phrase

Write down your 24-word recovery phrase on the physical card provided. Store it offline in a safe location. Do not take a photo or save it digitally.

4. Install Ledger Live

On your computer or phone, open a browser and visit Ledger.com/start or download Ledger Live from the official site. Follow the app instructions to pair your device.

5. Add accounts

In Ledger Live, add cryptocurrency accounts for the assets you hold. Always confirm receiving addresses directly on your device screen before sending funds.

Security reminder: Ledger, or any legitimate wallet provider, will never ask for your recovery phrase. If anyone asks, stop and contact Ledger Support.

Troubleshooting quick fixes

If the device is unresponsive, try these checks: change USB cable, connect to another computer, ensure Ledger Live is up to date, and reboot your computer. If you see unexpected messages or your screen prompts for the recovery phrase online, disconnect immediately and reach out to support.

Advanced tips & best practices

Consider using a PIN manager for generating strong, memorable PINs but keep the Ledger PIN only in your head. For long-term storage, consider a fireproof safe for the recovery sheet. If you manage substantial assets, explore multi-signature solutions and split your recovery phrase across secure locations.

Accessibility & support

If you require assistive technologies, Ledger provides resources for screen readers and keyboard navigation within Ledger Live. For step-by-step help, visit the official Support center or contact verified Ledger support channels.